1. Introduction Welcome to The Three Elements, located at 535 Old York Road, Wandsworth Town, London. These Terms and Conditions govern your use of our website and services, including the purchase of treatments such as colonic irrigations, massages, saunas, and related wellness services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. General Information

1. The Three Elements is committed to supporting your health and wellness by providing treatments designed to promote natural detoxification and rejuvenation.

2. These Terms apply to all purchases, bookings, and interactions made through our website or directly with our clinic.

3. We reserve the right to update or amend these Terms at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.

3. Booking and Payment

Bookings: All treatments and packages must be booked in advance via our website or by contacting our clinic.

Payments: Payments are processed securely through Stripe. We accept major credit and debit cards. Payment must be made in full at the time of booking.

Confirmation: Upon successful payment, you will receive an email confirmation of your booking.

Cancellations:

1. • Cancellations made 48 hours or more before your appointment will be eligible for a full refund.

   • Cancellations made within 48 hours of your appointment will not be refunded.

   • Rescheduling is allowed up to 24 hours before your appointment, subject to availability.

   • No-Show Policy: If you fail to attend your appointment without prior notice, no refund or rescheduling will be provided.

4. Gift Vouchers and Packages

1. Gift Vouchers:

   • Gift vouchers are non-refundable and valid for 12 months from the date of purchase.

   • Vouchers cannot be exchanged for cash or used to purchase other vouchers.

2. Packages:

   • Packages are valid for 6 months from the date of purchase unless otherwise stated.

   • Missed sessions as part of a package cannot be refunded or rescheduled.

5. Health and Safety

Client Responsibility: You must disclose any medical conditions, allergies, or other relevant information when booking your treatment. Failure to do so may result in treatment refusal without refund.

Suitability: Certain treatments may not be suitable for individuals with specific health conditions. Please consult your GP or health professional before booking if you are unsure.

Pregnancy: Pregnant clients should consult their healthcare provider before booking treatments and inform our team in advance.

Right to Refuse Service: The Three Elements reserves the right to refuse treatment if we believe it is unsafe or unsuitable for the client.

6. Use of the Website

1. Content: All content on our website, including text, images, and branding, is the property of The Three Elements. You may not reproduce or redistribute this content without our prior written consent.

2. Accuracy: While we strive to ensure the accuracy of the information on our website, we cannot guarantee it is free from errors or omissions. Prices, descriptions, and availability are subject to change without notice.

3. Third-Party Links: Our website may include links to third-party websites. We are not responsible for the content or policies of these websites.

7. Refunds and Liability

1. Refunds: Refunds are processed in accordance with our cancellation policy outlined above.

2. Liability:

   • The Three Elements is not liable for any loss, injury, or damage resulting from the use of our treatments or services unless caused by our negligence.

   • You assume full responsibility for your use of our treatments and services.

3. Force Majeure: We are not responsible for cancellations or delays caused by events beyond our control, such as natural disasters or public health emergencies.

9. Complaints If you have any complaints or concerns about our services, please contact us at info@thethreeelements.co.uk. We will aim to resolve your issue promptly and professionally.

10. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us If you have any questions about these Terms and Conditions, please contact us:

• Email: info@thethreeelements.co.uk

• Address: 535 Old York Road, Wandsworth Town, London

Thank you for choosing The Three Elements. We look forward to helping you achieve your wellness goals!